Shipping and Delivery Terms
Shipping Delivery Policy
All our orders are processed and dispatched from our UK warehouse.
We have a dedicated postage and packaging department, who are committed to getting the items sent out to you as quickly and as securely as possible.
YOU CAN VIEW ALL OF OUR UK SHIPPING PRICES AND DURATIONS HERE.
All our Shipping Options are weight based and will be automatically calculated at checkout.
We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible as it depends on how many orders are currently in the queue.
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
Only the available shipping options for your order will be displayed at checkout. You can select the cheapest, or your desired method from there.
The shipping cost will be multiplied accordingly for orders that require more than one service.
Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as may not be notified until the situation is brought to our attention.
We aim to deliver all orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that you have not received you parcel, we would kindly ask you to contact us to investigate. Courier services can occasionally experience some unexpected delays.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
INTERNATIONAL SHIPPING CHARGES:
Europe - £14.75 + vat (4-6 days)
Rest of the World - £19.75 + vat (6-8 days)
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time. We will only ship to countries where the products are legally able to be purchased.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country. We can only accept payments by card for UK & EU customers, orders from other countries will need to be paid by bank transfer.
We highly advise you to check your country's laws relating to importing e-cigarette products & CBD, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import, and we cannot be held responsible for products rejected or confiscated by your local customs.
For any queries regarding delivery or tracking, please contact our sales team on firstname.lastname@example.org